Laurel House takes the confidentiality of its clients and their personal and other information, very seriously.
At your first session, your Laurel House counsellor will explain in detail your rights to confidentiality, and the legal obligations of the service.
Confidentiality does have its limitations and counsellors are required by law (mandated) to report:
- harm to yourself or another person
- child abuse or neglect
The information we keep about you
When you become a client of Laurel House, our staff will ask you for your personal details and counsellors will keep notes relating to your sessions.
You have the right to see all of this information. You can ask to have a copy of your file at any time.
The state government requires Laurel House to keep non-identifying statistical information to help confirm how much funding we need to run our services. We do not pass on any information that would tell the government who you are.
Keeping clients and staff members safe
Everyone at Laurel House, both clients and staff members, is entitled to a comfortable, safe environment that is free from any form of abuse or violence.
To make sure this is the case, Laurel House staff members reserve the right to withdraw or refuse service to any individual at any time for any reason including, but not limited to the following.
- If a client is under the influence of alcohol or drugs
- If a client is known to be carrying weapons
- If a client discloses that they are perpetrating sexual harm against others.
If a client needs support that Laurel House is not able to give, we will work with you to refer to you a more appropriate service.
